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MermaidProm is easy to work with and your satisfaction is always our goal, so please don't worry about the return issues, refer to below for details:
1.MermaidProm accept return request with quality issues, like defective or wrong size, and wrong color. Please contact MermaidProm within 3 days after you receive your dresses. Return items must be completed, unused, unwashed with original tags and package.
2.MermaidProm COULD accept return request if issues caused by customers themselves, for example, choosing wrong color, wrong size or wrong style (don't love the style after tried), but customers need pay the shipping fee to send the dress back, plus a restocking fee (25% of the order amount), because the all the dress are made to order and couldn't be re-used.
3. All products should be in original condition, we can't accept that it has been washed, used, altered.
1.With high quality fabrics, beads, pearls, crystals and threads, MermaidProm are always producing wedding dresses for bride and women with premium quality.
2.By looking for vibrant colors, beautiful sheen and rich textures, MermaidProm are always working hard to create the perfect shape and fullness for every wedding dress for bride.
3.With experienced patterners, professional dress-makers and the draping cutting technology, MermaidProm are always dedicated to provide nice-fitting wedding dresses for the bride for your big days.
If you follow our Size Chart and Measuring Guide, the dress should fit well.
In most cases, customers are using Size Info based on the common sense for ordering from your local dress shop and don't compare with Size Chart and Measuring Guide we provide, the result will be not fitting .That's why we provide our Size Chart and Measuring Guide on every page of our products.
If wrong size is caused by MermaidProm, we will accept return request. Please refer to our Return Policy.
When you want to cancel your order, please check if it has been shipped. And if your order date has been past 2 days, please contact us. Because we should have processed your order to our tailoring team. Usually we don't accept cancellation request after 2 days. So please contact us to confirm the order process. If the reason is the delivery time and other reasons, please let us know and we will try to solve it.